About the Course
Creative Communication and Guest Experience in Ultra-Luxury Settings
Course Overview
This dynamic course is designed for senior yacht crew and hospitality professionals seeking to elevate their communication skills and enhance guest experiences in ultra-luxury settings. Participants will explore innovative communication techniques, develop creative problem-solving skills, and learn to anticipate guest needs to create unforgettable experiences aboard yachts or in luxury hospitality environments.
Course Objectives
Understand the principles of creative communication in high-end service settings.
Enhance skills in active listening, empathy, and personalization of guest interactions.
Develop strategies for managing guest expectations and addressing challenges creatively.
Cultivate a mindset focused on delivering exceptional guest experiences.
Course Agenda
Day 1: Foundations of Creative Communication
Option for Ashore, Onboard, or Online Format
8:30 AM - 9:00 AM:
Registration and Introduction
9:00 AM - 10:30 AM:
The Art of Creative Communication
10:30 AM - 10:45 AM: Coffee Break
10:45 AM - 12:15 PM:
Active Listening and Empathy
12:15 PM - 1:00 PM: Lunch Break
1:00 PM - 2:30 PM:
Personalization in Guest Interaction
2:30 PM - 3:45 PM:
Handling Difficult Conversations
3:45 PM - 4:00 PM:
Wrap-Up and Reflection
Day 2: Enhancing Guest Experiences
Option for Ashore, Onboard, or Online Format
9:00 AM - 9:30 AM:
Reflection on Day 1
9:30 AM - 11:00 AM:
Understanding Guest Psychology
11:00 AM - 11:15 AM: Coffee Break
11:15 AM - 12:45 PM:
Creativity in Problem-Solving
12:45 PM - 1:30 PM: Lunch Break
1:30 PM - 3:00 PM:
Designing Memorable Guest Experiences
3:00 PM - 4:15 PM:
Showcase of Innovative Techniques
4:15 PM - 4:45 PM:
Final Reflections and Closing
Day 3: Advanced Techniques
Advanced Communication Strategies for Luxury Settings
9:00 AM - 4:00 PM:
Full-day advanced workshop exploring high-level strategies in communication
Course Prerequisites
While there are no specific prerequisites for this course, participants should have prior experience in luxury hospitality or yachting settings to fully engage with the content and discussions.
This proposal outlines a comprehensive course structure, emphasizing the importance of creative communication and exceptional guest experiences in ultra-luxury settings. Participants will leave equipped with valuable skills and strategies to enhance their service delivery and overall guest relation.
We are looking forward to hearing from you