Refining Luxury Homes Around the World

Many luxury homes are held back by inefficient management, diminishing their true potential and homeowner satisfaction.

I specialize in setting up estate management concepts and training your domestic staff to perfection, ensuring your home operates as flawlessly as a five-star hotel.

The result? A home that offers you unmatched comfort, effortless living, and peace of mind. Enjoy the freedom to relax and entertain, knowing every detail is impeccably handled. Your home will not only impress but elevate your lifestyle to new heights.

Luxury Hospitality Experts

We provide a strong theoretical foundation paired with practical skills that empower you to build a successful career in yachting or ashore.

In addition to our yachting training, D-Crew Academy specialize in setting up estate management concepts and training your domestic staff to perfection, ensuring your home operates as flawlessly as a five-star hotel.

The result?

A home that offers you unmatched comfort, effortless living, and peace of mind. Enjoyy the freedom to relax and entertain, knowing every detail is impeccably handled.

Your home will not only impress but elevate your lifestyle to new heights.

ABOUT US

Your Trusted Partner in Luxury Living

TO ESTABLISH OR ELEVATE SERVICE STANDARDS

Whether you’ve acquired a new property or wish to refine the service style of your current residence to a more formal standard, I will help you achieve the level of service excellence you envision.

With my expertise, I design tailored estate management concepts that align with your expectations, ensuring seamless and sophisticated household operations.

YOU HAVE YOUR DOMESTIC STAFF TRAINED TO PERFECTION

Exceptional service begins with a well-trained team. Through interactive on-site training, your domestic staff will benefit from my extensive experience as a concierge and butler in luxury hotels and distinguished private estates.

My bespoke training programs inspire and empower your employees to deliver impeccable service with confidence and precision

TO RESOLVE COMMUNICATION - AND WORKFLOW CHALLENGES

In many established luxury estates, communication and workflow structures evolve over time, but not always efficiently.

Misalignments between principals and staff often lead to misunderstandings, inefficiencies, and unnecessary friction, impacting service quality and overall household harmony.

I conduct a thorough analysis of your household’s existing operations to identify inefficiencies, restructure workflows, and implement seamless communication systems.

LET'S TALK

REFINING LUXURY HOMES

Wouldn't it be great if your home felt like a private five-star hotel? A place where life feels effortless and you don't have to worry about anything?

There's good news: My comprehensive household management concepts and professional training for domestic staff will get you there.

The Art & Science of Luxury Estate Management

HOUSEHOLD MANAGEMENT

Have your team trained in the professional management of your property. I will show your domestic staff how to manage budgets, external suppliers, inventories, checklists, the guestbook, and other administrative tasks.

PERSONAL SKILLS

Not only will your team improve their verbal and non-verbal communication, practice professional body language and study international etiquette. They will also learn how to anticipate wishes and reach service excellence.

RECEIVING GUESTS

Have your guests be pampered and make them jealous. Whether it's an afternoon tea, an aperitif, dinner or an overnight guest. I will show your domestic staff how to delight guests and prepare and hold private events.

When it comes to optimizing your property, I leave nothing to chance. Considering every aspect of your life, I will create a unique concept and show your domestic staff the art and science of running a luxury home.

HOUSEKEEPING

One of the most diverse topics: What is the best cleaning routine? Which cleaning products for which materials? How to do turndown service? How to care for wardrobe and shoes? How to pack a suitcase? Your team will get the know-how.

FINE DINING

From delicious breakfasts to afternoon teas and canapés that will impress your guests: Your domestic staff will learn how to master food presentation, table setting and the preparation of healthy snacks and drinks.

DETAILS THAT MATTER

Interior design, decoration, floral arrangements and room fragrances: I will be happy to help you create the perfect atmosphere in your property. I will also assist you choose uniforms for your domestic staff.

My Proven and Holistic Approach

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THE AUDIT

The first step is for me to get to know you, your household and your team. This helps me to understand your goals and needs precisely so that I can tailor my concept to you.

Take a moment to envision the ease of a home run by a team that is empowered and inspired to provide you with impeccable service.

Can you imagine the positive impact on your time, well-being and inner peace?

From Passion To Profession

I have dedicated my entire professional life to luxury hospitality. The first years as Chief Stewardess and later, as Interior Manager, for the biggest and most reputable luxury yachts and discerning private households around the world. Over the past decade of my professional career, I have had the privilage of working with multiple Royal Families, as well as some of the most influential families on the
Forbes 100 list. My experience extends to UHNW individuals from diverse fields, including business, entertainment, music and sport. I have also collaborated closely with prominent politicians, providing tailored solutions and insight to meet their unique needs and aspirations. This extensive engagement across various sectors has enriched my perspective and honed my ability to navigate complex environments with discretion and excellence.

It is my passion to bring the high service level of six-star luxury yachts into private households.

Being an independent entrepreneur allows me to utilize my experience and knowledge in a personalized and authentic way to inspire my clients.

My Pursuit of Excellence

My mission is to elevate luxury properties worldwide by crafting bespoke service concepts, establishing rigorous standard operating procedures, and refining work processes.

I am committed to inspire and empower yacht crew or domestic staff to the highest standards of excellence, ensuring that each yacht or residence not only meets but exceeds the expectations of its discerning clients or owners.

Through my expertise and passion, I aspire to enhance the lifestyle and satisfaction of my clients, setting new benchmarks for luxury living.

A Global Perspective
on Luxury Estates

Whether you own luxury real estate in Marbella, Monaco, Singapore, New York or Doha. I love traveling the world for the various projects of my clients.

Although I particularly enjoy projects in Europe, USA and the Middle East, I offer my services across the globe.

Working with influential individuals and families has profoundly shaped my approach to problem-solving across various sectors in several ways, giving me great background in providing:

Bespoke Solutions;
Diplomatic Communication;
Strategic Thinking;
Holistic Perspective;
Crisis Management;
Networking and Resources.

Overall, my experience have provided me with a distinct and nuanced approach to problem-solving, one that emphasizes adaptability, thoughtful communication, and a commitment to excellence.

Get In Contact

Get in contact now to clarify any questions you may have or to request my availability for your project.

Refining Luxury Homes: I have the right solution for your requirements.

Tamara Madra

Based in Europe

Available globally

Mobile

+48 (0) 453 259 218

+32 (0) 491 740 721

Email
info@dcrewacademy.com